Privacy Policy

Last updated: October 5, 2026

Massotherapeute Cynthia is committed to protecting the personal information of its clients and website visitors in accordance with Quebec's Act respecting the protection of personal information in the private sector (commonly known as Law 25) and applicable Canadian privacy legislation.

Person Responsible for Personal Information

The person responsible for the protection of personal information at Massotherapeute Cynthia is:

Cynthia Casimir
Massotherapeute Cynthia
5165 Sherbrooke St W, Suite 405
Westmount, Quebec H3Y 2M7
Email: cynthia@masso-cynthia.com
Phone: 514-360-1393

Personal Information We Collect

We may collect the following personal information:

  • Contact form: Name, email address, phone number (optional), and your message.
  • Booking: When you book through our third-party booking platform (Square), your name, contact information, and appointment details are collected by Square under their own privacy policy.
  • Health information: During your first visit, we collect a health history form to provide safe and effective massage therapy.
  • Website usage: We may collect technical information such as IP address, browser type, pages visited, and visit duration through cookies and server logs.

Purposes of Collection

We collect and use your personal information for the following specific purposes:

  • To respond to your inquiries submitted through the contact form
  • To schedule and manage your massage therapy appointments
  • To provide safe and personalized massage therapy treatments
  • To issue insurance receipts
  • To improve our website and services

We will not use your personal information for any purpose other than those stated above without first obtaining your consent.

Consent

We collect your personal information only with your informed consent. By submitting the contact form, you consent to the collection and use of the information you provide for the purpose of responding to your inquiry. You may withdraw your consent at any time by contacting us at cynthia@masso-cynthia.com.

Disclosure and Sharing

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

  • With your explicit consent
  • When required by law or court order
  • With our booking platform (Square) for appointment management — Square's privacy policy applies to data they process

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form messages: Deleted within 12 months of your last communication, unless an ongoing client relationship exists.
  • Client health records: Retained for 5 years after your last appointment, in accordance with professional requirements.
  • Website logs and cookies: Retained for up to 12 months.

Cookies

Our website uses cookies — small text files stored on your device. We use:

  • Essential cookies: Required for the website to function (e.g., session management, cookie consent preference). These do not require your consent.
  • Analytics cookies: Used to understand how visitors interact with our website and improve our services. These are only set if you accept cookies through our consent banner.

You can manage cookies through your browser settings at any time. Declining non-essential cookies will not affect your ability to use our website.

Your Rights Under Law 25

You have the following rights regarding your personal information:

  • Right of access: You may request access to the personal information we hold about you.
  • Right of rectification: You may request that we correct any inaccurate or incomplete information.
  • Right of deletion: You may request that we delete your personal information, subject to legal retention requirements.
  • Right to withdraw consent: You may withdraw your consent to the collection and use of your information at any time.
  • Right to data portability: You may request a copy of your personal information in a commonly used format.

To exercise any of these rights, contact us at cynthia@masso-cynthia.com. We will respond to your request within 30 days.

Data Security

We take reasonable measures to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

Privacy Incidents

In the event of a confidentiality incident involving your personal information that presents a risk of serious harm, we will notify you and the Commission d'accès à l'information du Québec as required by Law 25.

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on this page with an updated date. We will not reduce your rights under this policy without your explicit consent.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how your personal information is handled, please contact:

Cynthia Casimir
Email: cynthia@masso-cynthia.com
Phone: 514-360-1393

If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca.

Book Now